I would have seen it too if it had come in my inbox so it must have gone to spam folder. You can still collect logs and then send it responding to autoresponse, that gave you your ticket number.īy the time that response had been sent, I was no longer waiting for a reply to my email, I was checking here instead for an update. Launch utility and wait for the process to finish, press OK in the pop-up window.Ī folder with 'movavi_logs.7z' file will appear on your screen - please send us that file. If possible, please send us Video Editor's logs so that we could investigate the issue. Your ticket might've been stuck in your Spam folder. And there was no response from you so your ticket got closed. Actually, you've been answered November 6th. Originally posted by Trekkie85:I never got a response either. This is my last hope otherwise I'm going to get a refund. I've tried editing different formats too but nothing. I have tried making NVIDIA GPU the default card to use both in NVIDIA control panel and through manual force by right clicking the application and choosing to run with NVIDIA. I tried fiddling around with the settings in VE, turning OpenGL on and off, hardware acceleration on and off etc, but nothing makes a difference.
MOVAVI VIDEO EDITOR. DRIVERS
I have tried upgrading all my graphics drivers integrated and dedicated. This shouldn't happen to a new gaming laptop with a dedicated graphics card. I haven't uploaded anything for days because I've been trying to sort this out. Any single action and click takes forever to recognise. Now it is seriously lagging and freezing to the point where it is impossible to edit. It was "OK" until I tried to upload and edit a 1 hour long video (MP4) around 1GB big.
I downloaded Video Editor as I wanted to start recording and posting my gaming videos to YouTube. I'm about ready to demand a refund!!īasically, I have a gaming laptop with a NVIDIA GeForce GTX 1050 graphics card, loads of RAM etc as the laptop is quite new with only a few games on it. I have tried contacting Movavi support twice already with no response.
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